general conditions


Payment
  • After receiving your reservation you will receive a written confirmation (by email) with the details of your reservation and specifications on how to pay for your stay. 
  • Up to 2 months before your booked arrival date the deposit is 40% of the total amount. The balance is due 2 months before your booked arrival date.
  • If you cancel your reservation before 2 months of your booked arrival date, you are due 30% of the total cost of the invoice
  • If you cancel your booking within 60 days of the booked arrival date, you are due 100% of the invoice
  • We strongly advise you to take out insurance to cover these costs. We also advise you to take out travel-insurance.
  • We do not refund any nights in case you decide to stay shorter than you what you have booked.
  • We accept payment by bank transfer (bank fees are always for the client) or by PayPal (6% surcharge).
  • If you do not pay your deposit, balance and/or security deposit within the time frames stated in your confirmation/invoice, we presume you do not want to stay with us and your reservation will be cancelled by us. Of course we will always contact you before we cancel and give you a chance to explain and pay. There will be no refund.
Security Deposit
A security deposit for rental accommodation will have to be paid with the balance of your rental fee. This deposit will be returned to you after you leave, under the condition that nothing has been damaged and the accommodation has been left in good order. Bank fees are always for the client. This security deposit cannot be paid or returned in cash (no exceptions).
Cleaning
We will make sure your accommodation is spotless when you arrive. In our gtes, your beds will be made up and all linen is included.
No linen is included with rental of Chalet Lavande.

However, we expect you to leave the accommodation in a proper state.
Pets
Pets are welcome under the condition that they do not cause any problems to our other guests and are kept on a leash. There is a charge for bringing your pet. We ask you to clean up after little accidents of your pet on our property. 
In our rental accommodation pets are on request. There is a charge, but should we need more time to clean after your departure we will charge 18 per hour which we will deduct from your security deposit.